Frequently Asked Questions
How much does shipping cost?
Shipping is free on every US order — no minimum spend, no thresholds. Orders arrive in 5–10 business days, and you'll receive tracking as soon as your order ships.
What is your returns policy?
You can return any order within 30 days of delivery. Change-of-mind returns carry a restocking fee and return postage is paid by you; if an item is faulty or not what you ordered, we cover it. Email support@sydneyandwren.com to start a return, and see our refund policy for details.
Can I pay in installments?
Yes — you can pay over time at checkout with Shop Pay Installments.
How do I track my order?
Once your order ships you'll receive a confirmation email with tracking. Any questions, email support@sydneyandwren.com.
How do I contact you?
Email our team at support@sydneyandwren.com and we'll reply within 24 hours.
How do I know what size to order?
Each product page includes a size guide with measurements. If you're between sizes, we'd generally recommend sizing up for a more comfortable, relaxed fit. Still unsure? Email support@sydneyandwren.com and we'll help you choose.
Can I change or cancel my order?
We start processing orders quickly so they reach you as fast as possible, which means we can only make changes or cancellations within a short window after you order. Email support@sydneyandwren.com as soon as you can and we'll do what we're able to.
How should I care for my dress?
Check the care label on each piece for specific instructions. As a general rule, a gentle cold wash or hand wash will help keep color and fabric quality intact for longer.